— SLA PACKAGES
Service Level Agreements
Keep your technology running at peak performance with ongoing support, preventive maintenance, and priority scheduling.
Residential
Homeowners with custom automation systems
Custom Quote
- Included: Priority scheduling
- Included: Annual system health check
- Included: Remote troubleshooting
- Included: Discounted service rates
- Not included: 24/7 emergency support
- Not included: Dedicated account manager
Most Popular
Bars & Restaurants
Venues with commercial AV and DIRECTV systems
Custom Quote
- Included: Priority scheduling
- Included: Quarterly system inspections
- Included: Remote troubleshooting
- Included: Discounted service rates
- Included: 24/7 emergency support
- Not included: Dedicated account manager
Lodging & Institution
Hotels, schools, and commercial properties
Custom Quote
- Included: Priority scheduling
- Included: Monthly system inspections
- Included: Remote troubleshooting
- Included: Discounted service rates
- Included: 24/7 emergency support
- Included: Dedicated account manager
— WHAT'S INCLUDED
Every SLA Includes
01
Remote Diagnostics
Many issues resolved remotely before a truck roll is needed.
02
Preventive Maintenance
Regular inspections catch problems before they cause downtime.
03
Priority Response
SLA clients jump to the front of the scheduling queue.
04
Firmware & Updates
We keep your systems current with the latest security and feature updates.
05
Documentation
Complete system documentation maintained and updated with every service visit.
— PROTECT YOUR INVESTMENT
Choose the Right SLA
Not sure which tier fits your needs? We'll assess your system and recommend the right level of coverage.